+27 (11) 708 4755

+27 (11) 708 4755


Customer Journey Vol.5


I strongly believe that innovation must serve society through advancing knowledge and improving all aspects of lives and livelihoods.

Not only do we strive to design and create innovative products that will traverse the globe and improve lives, we believe in creating a culture of innovation in our organization. We are innovating the way we use data, structure our business, and even approach failure. We are cultivating an environment that encourages creative trial and error.

In the coming months we will be launching a Help Desk management department for our customers to log complaints, report quality issues, track and trace orders, to name a few. This is ultimately aimed at improving customer relationships and putting the right team on the right problem, to find the right solution.


Veronique Stanley

Vee Customer Journey Experience
raw stores vol5


Our new high-reach truck arrived this week. It allows us to reduce wasted space for storage and transportation of our raw material.

imm vol5


In IMM Plant 2 we have installed a new In-Mould Labelling (IML) machine to statically insert labels into a mould in order to create brand labelled products.

toolroom vol5


Our mould shelves have been installed and we are systematically logging moulds into their dedicated bays. Together with our new ERP management system we can better track the life of the mould and proactively plan preventative maintenance.

assembly vol5


We are constantly improving our processes by implementing Lean 6 Sygma principles. Lean manufacturing is a production method aimed primarily at reducing times within the production system and assembly.

distribution vol5


We are going paperless in our delivery process to ensure that our customers always receive their delivery notes. By utilizing our new sign-on-glass portal, customers receive a signed copy of their delivery note mailed to them immediately.

d&d vol5

D & E

We have added a large 3D printing machine to our prototype studio for a more cost effective solution, with better turn-around time which will benefit our customers. We now have 6 of our own 3D printing machines.

systems vol 5


It’s an exciting time because our new MES system, Epicor, has gone live this week. All our machine recordings and job cards will now be done digitally.

quality vol5


We now have a dedicated quarantine area for products that require further testing. We have also implemented an identification system at each IM machine to clearly identify rejected production.

culture vol5


Because technological innovations are occurring at an unprecedented pace, long-term planning has become near impossible. We are thinking differently about the way we run our organization so that we can continue succeeding in this new world, but still with the aim of operational excellence.

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Veronique Stanley

Group CCO & Attorney

Before devoting all her time to PIMMS Group, Veronique O.C. Stanley practiced as a litigation attorney for 20 years and could be seen in the Johannesburg Labour Appeal Court, the Labour Court and the likes of the CCMA and Bargaining Councils. Although her title states CCO, her portfolio also includes the head of legal, head of marketing and head of HR. As much as Veronique is a black and white A-type personality, always insisting that PIMMS Group strives for legal compliance, she also has a very creative side wanting all customers to have an unfathomable manufacturing experience when they partner with PIMMS Group.

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Stephen Stanley

Chief Executive Officer

Stephen is the founder of PIMMS Group which provides both services and product offerings to inventors in various industries to the man on the street. Stephen is a formidable entrepreneur with a tooling and engineering diploma under his belt. He has a passion for inventing amazing products which people will want to use whilst being an awesome husband and father to 2 amazing boys.

Product material research study

If you have an existing mould and you are unhappy with the moulded products, we invite you to consult with our engineering team. They can conduct a product material research study on your behalf at a reasonable fee to determine the requirements of your product, what the mechanical properties need to be, the weathering and UV stability needed, whether it’s an engineering application, whether it needs to be printed on, whether it needs to withstand chemical resistance and other considerations.

Mould Maintenance

We highly recommend performing services on moulds (just like servicing your vehicle once a year). We can receive the mould at our premises and undertaking the following:-


  • Open mould and clean both halves with degreasing fluid;
  • Strip off clamping plates, risers, ejector plates, springs and broken water connectors;
  • Check wear on pillars and bushes, ejectors, sleeve ejectors, push back pins, springs, slides and wear plates
  • Check condition of sprue bush, runners, gates, split lines and venting
  • Check working of each hot runner nozzle and manifold
  • Make a list of minor repairs like replacing worn ejectors, re-dressing of shut offs, opening venting channels, replacing water connectors, O-ring seals, and quote for labour and replacement parts.
  • Replace all listed parts as ordered and clean mould parts from oil, grease, cutting fluid, mechanics blue, shavings and water
  • Assemble mould using appropriate lubrication for all moving parts.
  • Do a water flow pressure test and a hot runner/manifold heating test with a suitable controller.
  • Run through the same preventative mould checklist before the mould is stored on the shelf.

Project management

Our clients refer to us as the “glue” that keeps their projects together and on track. Our developed insight into all necessary functions is integral to a clean development process. Our visual communication skills often become the “interpreters” between various departments of our corporate clients. Our qualified and professional team guides your product through the various checkpoints to ensure a successful outcome.

Intellectual property (IP)

We’re able to provide all CAD and drawing information you require to secure the IP for your product. We can also refer you to several IP legal service providers.

Graphic design

All bells and whistles accounted for! From branding to instruction manuals to marketing material, we offer a highly specialised graphic design service to account for your launch needs.

This includes:

  • Technical and user manuals
  • Branding
  • Decal designs
  • Animations and imagery
  • Sales brochures


Using the latest modern software lets us generate computer animations and images for websites, print, and any other related marketing materials.

Product packaging

Usually, packaging is the first product experience the end-user usually has with your product. It is critical! Yet, so often this design function is left to the last-minute and treated half-heartedly. We design excellent, product- and concept-specific packaging ensuring a valuable, memorable and complete end-user experience.

3D printing or prototyping

For this, an exceptionally important part of the development process, we have our own 3D printing machines, rapid prototyping machines, and workshop facilities. Outside facilities are also at our disposal, both locally and in China. We base the choice of prototype method not on our facilities, but rather on which prototype solution is best suited to the required task.

Experiential Prototyping

Preliminary Prototyping

Final Prototyping

Product design development

Our Product Design development cycle looks like this

  • Conceptual Design
  • Product Engineering (Detailed 3D CAD Design)
  • CAD Drafting
  • 3D CAD Modelling
  • 2D Specification Drawings
  • Photorealistic Visualization
  • 3D Product Animation
  • Design Clean-Up & Modification
  • Metal Component Replacement

Innovative problem solving

It takes a great amount of experience to solve problems in innovative ways. Good thing we’ve got oodles of the stuff. We provide insight into multi-discipline solutions, guiding you to the most cost-effective and viable decisions at every juncture. This creates a wonderfully clear direction early on in the development process. As we go, we explore how parts are manufactured, how they fit and fasten to one another and how they interact with any of the standard components in the design.

The IGC (Idea generation consultation)

At our IGC we sit with you over a brewed cup of coffee and brainstorm your idea.

Don’t be nervous, we’ll ask the important questions, draw sketches, strategise and assist with formulating a realistic budget.Don’t be nervous, we’ll ask the important questions, draw sketches, strategise and assist with formulating a realistic budget, and bring forward creative solutions to meet your requirements.

We offer product material options, manufacturing options and help you understand the project roadmap that will take your product from an idea to a tangible reality. We’ve got you!

Keeping your idea protected is paramount and we understand the need for confidentiality and trust. We love NDAs and are more than happy to sign one. In fact, we even have an NDA template if the dog ate yours.

Innovation distinguishes between a leader and a follower

Steve Jobs.