en_CA PIMMS Group Canada
en_CA PIMMS Group Canada en_ZA PIMMS Group South Africa en_US PIMMS Group USA en_GB PIMMS Group UK
[email protected]

+1 (617) 229 7475

[email protected]

Email

+1 (617) 229 7475

Phone

en_CA PIMMS Group Canada
en_CA PIMMS Group Canada en_ZA PIMMS Group South Africa en_US PIMMS Group USA en_GB PIMMS Group UK

Customer Journey Experience Vol.1

JOIN ME

PIMMS Group has experienced remarkable growth over the last 2 years. But with growth comes the need for physical expansion, hiring and training, restructuring and re-strategising. Facilitating these changes is no easy task and we recognise that our valued customers may have experienced unusual delays of late.

I want to thank you for your patience and understanding during this time and assure you that we’ve GOT THIS!

To show you how your customer experience is being elevated, I’d like to invite you to journey with me over the next 12 weeks where I will guide you through our current growth projects. Look out for my bi-monthly blog. I would also like to extend a standing invitation to come visit us and see the amazing changes for yourself.

S Stanley

GROUP CEO
Plastic product specialists at PIMMS
heavy equipment lifting transport

RAW STORES

As part of our raw stores upgrade we have been setting up 3 silos to create a larger stock holding of raw material and better controlled batching.

Machinery in factory

IMM PLANTS

We have diversified from 1 IMM Plant to 3 IMM Plants with over 30 injection moulding machines and a dedicated space to add 10 more machines allowing for greater capacity.

toolroom

TOOLROOM

Our Toolroom has grown from 350 sqm to 1000 sqm. Our new premises is more efficient and linked directly to Plant 1 which allows for quicker turn-around times.

assembly

ASSEMBLY

We have relocated our assembly plant, improved its flow and increased capacity by hiring more staff and running 24 hours a day.

Distribution

DISTRIBUTION

Our Distribution Centre is being relocated to a much larger premises in Laser Park allowing for greater stock-holding. It was 1300 sqm and now we will have a dedicated space of 2400 sqm.

design and engineering

D & E

Our upgraded Design & Engineering department can now offer further specialized skills for your projects. Our team consists of industrial designers, product developers as well as design & production engineers.

Factory worker on systems setup and quality control

SYSTEMS

We are introducing Epicor MES into our IMM Plants which is aimed at helping us increase quality and productivity whilst reducing waste for more streamlined operations.

quality control and testing

QUALITY

To ensure the continual improvement of quality across our business we are growing our Quality Assurance department and expanding our laboratory facilities. PIMMS continues to be ISO 9001:15 certified.

culture in the workplace

CULTURE

An organization’s culture is fundamental to the success of its most important assets: It‘s People. PIMMS Group has a culture which we are very proud of and carries our customers’ interests at heart. We continue to work on the adoption of our culture in order to build a workforce capable of adapting to anything the future might bring.

Picture of Stephen Stanley

Stephen Stanley

Stephen is the founder of PIMMS Group which provides both services and product offerings to inventors in various industries to the man on the street. Stephen is a formidable entrepreneur with a tooling and engineering diploma under his belt. He has a passion for inventing amazing products which people will want to use whilst being an awesome husband and father to 2 amazing boys.
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Veronique Stanley

Group CCO & Attorney

Before devoting all her time to PIMMS Group, Veronique O.C. Stanley practiced as a litigation attorney for 20 years and could be seen in the Johannesburg Labour Appeal Court, the Labour Court and the likes of the CCMA and Bargaining Councils. Although her title states CCO, her portfolio also includes the head of legal, head of marketing and head of HR. As much as Veronique is a black and white A-type personality, always insisting that PIMMS Group strives for legal compliance, she also has a very creative side wanting all customers to have an unfathomable manufacturing experience when they partner with PIMMS Group.

Stephen Stanley

Chief Executive Officer

Stephen is the founder of PIMMS Group which provides both services and product offerings to inventors in various industries to the man on the street. Stephen is a formidable entrepreneur with a tooling and engineering diploma under his belt. He has a passion for inventing amazing products which people will want to use whilst being an awesome husband and father to 2 amazing boys.
product material research study

Product material research study

If you have an existing mould and you are unhappy with the moulded products, we invite you to consult with our engineering team. They can conduct a product material research study on your behalf at a reasonable fee to determine the requirements of your product, what the mechanical properties need to be, the weathering and UV stability needed, whether it’s an engineering application, whether it needs to be printed on, whether it needs to withstand chemical resistance and other considerations.

moulding process

Mould Maintenance

We highly recommend performing services on moulds (just like servicing your vehicle once a year). We can receive the mould at our premises and undertaking the following:-

 

  • Open mould and clean both halves with degreasing fluid;
  • Strip off clamping plates, risers, ejector plates, springs and broken water connectors;
  • Check wear on pillars and bushes, ejectors, sleeve ejectors, push back pins, springs, slides and wear plates
  • Check condition of sprue bush, runners, gates, split lines and venting
  • Check working of each hot runner nozzle and manifold
  • Make a list of minor repairs like replacing worn ejectors, re-dressing of shut offs, opening venting channels, replacing water connectors, O-ring seals, and quote for labour and replacement parts.
  • Replace all listed parts as ordered and clean mould parts from oil, grease, cutting fluid, mechanics blue, shavings and water
  • Assemble mould using appropriate lubrication for all moving parts.
  • Do a water flow pressure test and a hot runner/manifold heating test with a suitable controller.
  • Run through the same preventative mould checklist before the mould is stored on the shelf.
project management

Project management

Our clients refer to us as the “glue” that keeps their projects together and on track. Our developed insight into all necessary functions is integral to a clean development process. Our visual communication skills often become the “interpreters” between various departments of our corporate clients. Our qualified and professional team guides your product through the various checkpoints to ensure a successful outcome.

Intellectual property (IP)

We’re able to provide all CAD and drawing information you require to secure the IP for your product. We can also refer you to several IP legal service providers.

graphic design

Graphic design

All bells and whistles accounted for! From branding to instruction manuals to marketing material, we offer a highly specialised graphic design service to account for your launch needs.

This includes:

  • Technical and user manuals
  • Branding
  • Decal designs
  • Animations and imagery
  • Sales brochures

 

Using the latest modern software lets us generate computer animations and images for websites, print, and any other related marketing materials.

product packaging

Product packaging

Usually, packaging is the first product experience the end-user usually has with your product. It is critical! Yet, so often this design function is left to the last-minute and treated half-heartedly. We design excellent, product- and concept-specific packaging ensuring a valuable, memorable and complete end-user experience.

3d printing

3D printing or prototyping

For this, an exceptionally important part of the development process, we have our own 3D printing machines, rapid prototyping machines, and workshop facilities. Outside facilities are also at our disposal, both locally and in China. We base the choice of prototype method not on our facilities, but rather on which prototype solution is best suited to the required task.

Experiential Prototyping

Preliminary Prototyping

Final Prototyping

product design development by PIMMS Group design engineers on a PC

Product design development

Our Product Design development cycle looks like this

  • Conceptual Design
  • Product Engineering (Detailed 3D CAD Design)
  • CAD Drafting
  • 3D CAD Modelling
  • 2D Specification Drawings
  • Photorealistic Visualization
  • 3D Product Animation
  • Design Clean-Up & Modification
  • Metal Component Replacement

Innovative problem solving

It takes a great amount of experience to solve problems in innovative ways. Good thing we’ve got oodles of the stuff. We provide insight into multi-discipline solutions, guiding you to the most cost-effective and viable decisions at every juncture. This creates a wonderfully clear direction early on in the development process. As we go, we explore how parts are manufactured, how they fit and fasten to one another and how they interact with any of the standard components in the design.

PIMMS Group plastic product innovation

The IGC (Idea generation consultation)

At our IGC we sit with you over a brewed cup of coffee and brainstorm your idea.

Don’t be nervous, we’ll ask the important questions, draw sketches, strategise and assist with formulating a realistic budget.Don’t be nervous, we’ll ask the important questions, draw sketches, strategise and assist with formulating a realistic budget, and bring forward creative solutions to meet your requirements.

We offer product material options, manufacturing options and help you understand the project roadmap that will take your product from an idea to a tangible reality. We’ve got you!

Keeping your idea protected is paramount and we understand the need for confidentiality and trust. We love NDAs and are more than happy to sign one. In fact, we even have an NDA template if the dog ate yours.

Innovation distinguishes between a leader and a follower

Steve Jobs.